RETURN + REFUND POLICY

What can be returned?

Please look over your order when it arrives. Physical kits (either sold separately or as part of a set with digital documents) can be returned within 14 days of purchase. Kits must be unused, in their original packaging, with all of their parts.

What can’t be returned?

Digital documents are final sale. Once they’ve been sent, they can’t be returned. This includes the documents in any set and the documents loaded on your thumb drives.

How much will I get back?

For a kit bought on its own, you’ll be refunded what you paid for the kit. For a set that includes a kit, you’ll be refunded the price of the kit at the time of your purchase. The digital documents aren’t part of any refund.

Are shipping charges reimbursed?

Return shipping is paid by the customer.

How do I make a return?

Repack the item in its original packaging and email us at hello@myspringbook.com. We’ll send you a Return Authorization number. You can ship your return any way you like, but we suggest a service with tracking and insurance. Returns lost or damaged in transit are the customer’s responsibility. Please don’t send returns C.O.D. or freight collect; they’ll be refused.

When will I get my refund?

When your return arrives, we’ll inspect it and let you know if anything is missing or used. If everything is in order, your refund goes back to your original card.